Welcome to our Help Page

Got Questions? We’ve got answers to help you speak English confidently in no time.

How to use the RealLife App

🚀 How to start with the App

🎧 How to download the podcasts

📔 What is the Global Passport

🤠 How to update my picture

🙂 How to change my name

📱 Available devices for the App

🗑️ How to delete my account


Is the App safe?

😪 How to deal with behavior violations

🔞 Users under 18 years old

📵 Can I have have my camera off?

💔 How to report a user on the App

🧭 Does the App track my location?


Possible issues

🪱 Why are there bugs and issues?

🌐 I can't connect

🚧 I am having problems to create an account or signing in

👂 Sound or video issues

🚨 Can't log in

🪐 Nobody online

Global Citizen Principles

🕊️ Global Citizen Commitment

What to avoid

😱 Don't do this!

Conversation tips

🤩 Conversation starters

⌚ How to add 4 minutes

⏰ Why the 8-minute time limit

📸 Turn on/ off your camera

❓ Native speakers

🌻 Speakers of different English levels

🤗 How to have a great conversation


Help us improve

🤩 How to give feedback/ suggestions for the App 

💞 How to leave a review about the App

😃 Recommend the App to your friends

Our App is brand new and and minor issues can happen. We really appreciate your patience and support. You can share your feedback and ideas through the app by pressing: Your profile picture › then Connect With Us button. Or send us a message at [email protected].

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